Need a hand?
Support for the Gratzels app and the early tasting list.
Message our team
Tell us what's going on and we'll get back to you. We read every message.
Prefer email? Write to support@gratzels.com and we'll reply within 2 business days.
For privacy matters (access, correction or deletion requests) contact privacy@gratzels.com.my or see the Privacy Notice.
Common questions
When does Gratzels open?
We're twisting soon. Join the early tasting list on the home page and we'll send opening updates the moment the ovens are hot.
What is the early tasting list?
It's how foodie creators get early invites to try Gratzels before the crowd. Your first great bite is on us, and you can unsubscribe anytime.
How do I delete my account and data?
Once the app is live it offers in-app deletion under Settings. You can also email privacy@gratzels.com.my from your registered address to request deletion of your data, including tasting-list signups. Requests are handled within the timelines in our Privacy Notice.
How do orders, payments and refunds work in the app?
Payments are handled by a PCI-DSS compliant payment gateway, so Gratzels never stores your full card details. If you need a refund, reach out through this support page and we'll sort it out.
How do I manage notifications and marketing?
You control it all with in-app toggles and the unsubscribe links in our emails. Opting out never degrades your core service.
Where is my data stored and how is it protected?
Your data is encrypted with TLS in transit and AES-256 at rest, and hosted primarily in Malaysia. See the Privacy Notice for the full details.
Gratzels for iOS and Android, published by Gratzels (M) Sdn Bhd.